Focus on the customer

I love finding other bloggers who share my Customers Rock! passion. Today, I have a collection of three great blog posts about customer focus to share with you. 1. Don’t Trash Customer Service: This is an inspiring post by one of the bloggers, Rachel, at Retail Design Diva about her family’s experience at Bed, Bath, and Beyond. Her trash can saga has a happy ending. I love how she sums it up - “And I thought customer service was a long forgotten practice. While it may not be the answer to world peace, good customer service isn’t just good for business–it does wonders for humanity.” This kind of customer service will definitely cause some word-of-mouth about the good things happening in retail. Thanks for sharing! 2. A Little Customer Care: Another Diva, this time Toby Bloomberg at Diva Marketing Blog, shares with us her open letter...